Frequently Asked Questions

Free delivery is available on orders of £500 or more, depending on your location and delivery method.

Our warehouse is based in Southall, West London. Full address details will be provided upon order confirmation or collection arrangement.

Our standard business hours are:

• Monday to Saturday: 08:00 – 18:00

For specific enquiries, please contact our team.

Prices may be shown excluding VAT. VAT will be calculated and clearly displayed at checkout where applicable.

We accept various payment methods, including bank transfer and other approved payment options. Payment terms will be confirmed during the ordering process.

We aim to keep all listed products in stock. However, availability may vary due to demand. If an item is unavailable, our team will inform you as soon as possible.

Please contact us within 48 hours of delivery and provide details along with photographic evidence. We will investigate and resolve the issue promptly.

Yes, we supply a wide range of imported and branded products. For specific product enquiries, please contact our sales team.

Yes, our sales team is available to assist you with orders, product enquiries, and account support.

Orders can only be changed or cancelled before preparation begins. Please contact us as soon as possible for any amendments.

Due to the nature of our products, returns are limited. Please refer to our Cancellation, Return & Refund Policy for full details.

You can stay updated by subscribing to our newsletter or contacting our team for current offers and promotions.

Yes, we welcome product requests. Please contact us, and we will do our best to source the requested items.

Invoices and account details can be requested by contacting our team or through your registered account, if applicable.